Monday, October 1, 2007

iPhone Update Ate My iPhone?

Okay, the phone itself still works, but I've got no Wi-Fi. I know that i have "no Wi-Fi" because the iPhone tells me that I have "no Wi-Fi" when I go to the settings panel. The Wi-Fi setting is completely greyed out with no ability to turn anything on or off. I spent about 90 minutes on the phone with Apple Support this morning resetting and restoring, but no matter what I tried, I still have "no Wi-Fi". Apple is sending me a loaner phone and a box to return my iPhone for repair. The really odd thing is that my wi-fi actually worked immediately after installing the update because I bought a song from ITMS on the iPhone. It was only this morning that I was denied access. Go figure! So, you might want to be wary about installing the iPhone update even if you haven't hacked your iPhone.

Update: Just to be clear. I did not install any 3rd party apps or hack my iPhone in any way.

Update: Fed Ex just arrived with my official AppleCare Service edition iPhone that will be staying with me while the special "no Wi-Fi" edition returns to the mothership to restore that childlike sense of wonder that comes from being able to connect to the Internet. Hopefully, my $600 (less $100 credit) baby will get a hide buff or maybe total replacement will she's there. Apple service is definitely prompt and efficient.

Update: Got the loaner iPhone on Saturday. I dropped the iBrick off at the Fed Ex Kinkos not thinking it would move from there until Monday, but lo and behold they shipped it to arrive at the repair facility on Monday. By Monday afternoon, I got notice that they decided to replace, not repair, my iPhone and the new one will arrive tomorrow by Fed Ex. Every experience I've had with AppleCare thus far has been a positive one.

2 comments:

Rodfather said...

Wow. Just wow. Sorry about that.
I checked my wifi status after reading this. It's still fine. A lot of 1.1.1 horror stories coming out now. I feel very lucky.

Unknown said...

At least they are going to fix mine. I feel bad for people like Josh Bancroft who now own Apple paperweights.

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